Mustad Data Privacy Policy
Effective date: 1 August 2019
Mustad ("us", "we", or "our") operates the www.mustad.com.au, www.mustad.com, shop.mustad.com, www.mustadbenelux.com, shop.mustad.se websites and Equinet mobile application (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Definitions
Service
The collective websites operated by Mustad:

o www.mustad.com
o www.stcroixforge.com
o www.hellerhoofrasps.com
o www.capewellhorsenails.com
o shop.mustad.com
o shop.mustad.se
o www.mustadbenelux.com>
o farrierportal.com
o Equinet (mobile application)

Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data
Usage Data is data collected automatically either generated using the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies
Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively. We have written Data Processing Agreements in place with all of our Cloud and/or Service providers.

Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information collection and use
TYPES OF DATA COLLECTED

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data").

Personally identifiable information includes:
● Email address
● First name and last name
● Phone number
● Address, State, Province, ZIP/Postal code, City, Country


Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you, if you have signed up for this. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are tags and scripts to collect and track information and to improve and analyze our Service. This is done to make your customer experience better when using our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

To see which cookies Mustad uses on our websites, please refer to our Cookie bot <here>.


For a complete overview of the cookies currently placed on your computer, and to modify their behavior, please visit www.youronlinechoices.eu.
Use of data
Mustad uses the collected data for various purposes:

● To provide and maintain our Service
● To notify you about changes to our Service
● To allow you to participate in interactive features of our Service when you choose to do so
● To provide customer support
● To gather analysis or valuable information so that we can improve our Service
● To monitor the usage of our Service
● To detect, prevent and address technical issues
● To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about if you have opted in to receive such information. The website may also be personalized based on your purchase or browsing history.
Legal basis for processing personal data under general data protection regulation (GDPR)
Mustad's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Mustad may process your Personal Data because:

● We need to perform a purchase-contract with you
● You have given us permission to do so
● The processing is in our legitimate interests and it's not overridden by your rights
● For payment processing purposes
● To comply with the law
● Market research
Retention of data
Mustad will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We also use this information to help you with customer service.

Mustad will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the Netherlands and choose to provide information to us, please note that we transfer the data, including Personal Data, to the Netherlands and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Mustad will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of data
DISCLOSURE FOR LAW ENFORCEMENT

Under certain circumstances, Mustad may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).


LEGAL REQUIREMENTS

Mustad may disclose your Personal Data in the good faith belief that such action is necessary to:

● To comply with a legal obligation
● To protect and defend the rights or property of Mustad
● To prevent or investigate possible wrongdoing in connection with the Service
● To protect the personal safety of users of the Service or the public
● To protect against legal liability


When part of a transaction involves service provided by a third party to perform operations on our behalf and on our instructions as data processors. This could be (e.g) logistics distributors or repair centers.
Security of data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your data protection rights under general data protection regulation (GDPR)
As a person you have certain data protection rights. You can contact Mustad to request access, correct, amend, delete, or limit the use of your Personal Data.

In certain circumstances, you have the following data protection rights:

● The right to access. You have the right to know what info we have stored about you.

● The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

● The right to erasure. You have the right to have your personal data removed from our systems. If you have had commercial dealings with Mustad in the past, the commercial data will be retained for as long as law requires, but your personal data will be made inaccessible.

● The right to object. You have the right to object to our processing of your Personal Data.

● The right of restriction. You have the right to request that we restrict the processing of your personal information.

● The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

● The right to withdraw consent. You also have the right to withdraw your consent at any time where Mustad relied on your consent to process your personal information.

● The right of automated decision-making in profiling. Mustad does not use your personal information for automated decision-making or profiling.


To exercise these rights, please contact us by:

Email
privacy@mustad.com

Written letter
Mustad BV
Attn. Data Privacy Officer
Pascallaan 42
8218 NJ Lelystad
The Netherlands

Please note that we may ask you to verify your identity before responding to such requests.

Mustad will respond to your request within 28 calendar days. Depending on the number of requests we receive and the complexity of the requests, this period may be extended by 2 months, in which case we will notify you of such extension.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


THIRD PARTY COMPANIES

We might use third party companies to help storing and maintaining your data. This includes:

● Skyberate. Which handles our ecommerce solution.


PAYMENTS

Mustad does not process any online payments. Processing, handling and invoicing orders made via the websites are handled by our Sales department.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's privacy
Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to this privacy policy
We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. The published Privacy Policy is the only valid version and automatically supersedes all previous versions.

If you do not agree to any of the modified terms, you must discontinue the use of our service and delete your account, where applicable.
Jurisdiction and applicable law
This Privacy Policy has been constructed in accordance with, and is subject to, Dutch law. Any disputes concerning these conditions shall be subject to the exclusive jurisdiction of the Dutch courts, except where legal exception applies.
Contact us
If you have any questions about this Privacy Policy, please contact us:

● By email: privacy@mustad.com
● By phone number: +31(0)320 211 420
CONTACT US
By Email : australia.equinetsupport@mustad.com

By phone: +61 (0) 3 5734 3536

Within office hours. Monday to Friday (AEST).
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